An insurance claim is a formal request from the insured business requesting the insurance company to cover the loss expenses suffered
How to start a claim request?
All claims can be submitted to Aviva Insurance Company’s claims department via email: [email protected]
To expedite the claims process, it is best to also include the following information:
Your policy number (this can be located on your policy documents)
Your name and business name
Your contact information (phone and email address)
Date of the incident
Description of the incident
Any evidence collected (such as police reports, receipts, and witnesses
Information of all parties involved in the claim
Service Expectations
A claims representative (or adjuster) from the insurance company will reach out to you within 24 hours to discuss the details of the claim.
Every claim varies in complexity and severity, which affects the timeline and steps of the claims process. In general here is what you can expect:
Once loss details are collected, claims investigation will begin such as interviewing witnesses, reviewing police reports and surveillance information.
Damage evaluation reports will be conducted to determine the amount of loss or damages.
Coverage on the policy will be reviewed to determine claims payout
If coverage is valid, the insurance company will help arrange and pay for the expenses."
If you have concerns about your claim’s experience, please do not hesitate to get in touch with our licensed insurance team to discuss further.
Email: [email protected]
Phone support: Book a call
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