How do I reset my password?
Click here to learn how to reset your password
Click here to learn how to reset your password
Go to the sign in page and enter your email.
2. Click Forgot password?
3. Click send me an email
4. You will receive a forgot password email. Click Reset Password on the email received.
5. You will then be able to reset your password on Ownr and log in.
What are the password requirements?
Click here to learn about password requirements?
Click here to learn about password requirements?
Due to new security upgrades, we now have restrictions on your Ownr password age. You are only able to change or reset your password once every 24 hours. You are also unable to reuse a previously used Ownr password.
If you have created an account or completed a password reset in the past day, you will need to wait 24 hours before you can attempt a password reset again.
The following are the requirements for your Ownr password:
Minimum length of password: 8 characters
At least one lower case letter
At least one upper case letter
At least one number (0-9) and symbol (e.g., !@#$%^&*)
Must not contain part of the username
Must not reuse an existing password you have already used on Ownr
In addition, your password shouldn't include elements similar to other information on your profile including:
email address
name
address
telephone number
If you are trying to log in, and see this error message below, you are trying to reset a password with an email address that does not exist on our system.
Please ensure you are using the same email address you used to create your account on Ownr. If you have a browser or a password manager with auto fill enabled, please make sure to confirm the email address being entered is the correct one.
I did not receive the password reset email. What should I do?
Click here to learn about the password reset email
Click here to learn about the password reset email
We are unable to resend the password reset email to you.
Resend the password reset email again from the login page, and ensure that you check all spam and promotions folders in case the email has been received there.
I am locked out of my account. What should I do?
Click here to learn what to do if you are locked out of your account
Click here to learn what to do if you are locked out of your account
If you have been locked out of your Ownr account, here are the steps to unlock your account:
Click “Unlock Account” on the sign in page here
On the next page, click “Send Me An Email”
You will receive an email to unlock your account. On the email, click the button that says “Unlock Account”. You will then be able to manually unlock your account.
You will be sent to a new page to unlock your account with password verification. This will log you into Ownr.
Additional troubleshooting tips
For some Users, the issues are related to having Javascript disabled on your browser.
Is your Javascript disabled on your browser via extension or browser privacy settings? For Chrome, the best way to check or reactivate it would be going to Menu > Settings > Privacy & security > Site Settings > Content > JavaScript > turn on JavaScript toggle.
Reset the cache on your browser or try a new browser entirely.