Corporations can cancel their subscription and receive a refund for the subscription fee if eligible.
If you are looking to understand the $300 or $49 RBC Rebate charge, please refer to the Why was I charged $49 or $300? article for details.
How the Ownr subscription works
Ownr operates as a subscription-based software platform that provides ongoing legal compliance support to corporations.
Sole proprietorships registered on Ownr are subject to a one-time fee and are not on a subscription plan.
The Online Minute Book Plan and the Managed Corporation Plan both automatically renew on an annual basis, and can be canceled at any time. Ten days before your annual subscription renews, you will receive an email from Ownr regarding your subscription renewal.
To learn about Ownr’s pricing and the renewal costs, go to our Pricing page.
Both plans cover mandatory compliance items for your corporation such as:
Corporate Minute Book maintenance
The Annual Legal Return filing (this is not the same as your tax return - it is a separate filing).
Should you cancel your Ownr subscription, we recommend that you find another service provider to ensure your corporation is meeting its legal compliance obligations, which include:
filing annual legal returns and ongoing government forms;
preparing ongoing corporate resolutions;
managing your company’s cap table; and
providing other forms of legal and administrative support
Learn about the value of your subscription in the Value of your Ownr subscription article.
What’s included in your Ownr subscription
The specific features of your subscription are listed in the Account section of your Ownr Dashboard.
If you are unsure your Ownr subscription is right for you, or if you want to learn more about what’s included in your subscription, book a call with one of our Account Specialists.
Cancel your subscription
Follow the steps in the Manage your Ownr subscription article to cancel your subscription.
Review the Close your Ownr account article for more considerations when closing your account.
Cancellation becomes effective at the end of your current annual billing period. If you’ve already canceled, you can check how many days are left in your current billing period under Account > Subscription in your Ownr Dashboard. All future charges associated with renewals of your subscription will be canceled.
Obtain a refund of the subscription renewal fee
Refund eligibility
According to our subscription policy, renewal payments can be refunded if the following criteria has been met:
The renewal fee was charged no more than 14 days ago.
You have not used any Ownr features since the renewal.
The entire renewal fee will be refunded if the above criteria is met.
Ownr does not offer partial refunds or credits for subscription renewal fees.
Request a refund
If your situation meets the criteria above, you can reach out to our Customer Support Team for a refund.
Click on the chat icon in the lower right corner of your screen.
In the chat message type “refund”. Follow the prompts to submit a ticket.
Our team will review your ticket and process the refund if you have met the eligibility criteria. We will update you regarding the status of your ticket within 24 business hours.