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How to complete identity verification on your computer

Step-by-step instructions for completing the identity verification process on a computer

Updated over a week ago

If you are accessing Ownr on a mobile device, follow the identification verification instructions in the How to complete identity verification on your mobile device article.

Identity verification (IDV) is the process of confirming that you are who you claim to be. This process helps prevent fraud and protects sensitive information.

Ownr uses an RBC digital document verification tool on your smartphone for IDV. The three-step process involves scanning a QR code, taking a photo of a piece of government-issued identification and taking a selfie to confirm your identity.

Once you're verified, we won't keep the photos of your identification or your selfie.

Get started completing identity verification in the Get started section.

Get started

Using the camera on your smartphone, scan the QR code displayed on Ownr. The identity verification page will be displayed on your phone.

Your QR code is valid for 30 minutes.

If it has been more than 30 minutes since you started this process, refresh the page to generate a new QR code.

QR code to launch identification verification process.

Up next: Take a photo of your identification

Take a photo of your identification

In this step, you will take a photo of your identification. We'll compare the name and date of birth on your identification with the information that you entered into Ownr.

Select a valid form of identification

Before taking a photo, consult the list below to confirm that you are using an accepted form of identification.

Your name and date of birth on your identification must match your name and date of birth exactly as they appear on Ownr.

If you have a mononym, or have two or more last names and do not have a first name, enter a "." in the first name field on Ownr.

Some government-issued documents are not accepted because they do not have the required security features that allow for rigorous digital IDV.

Click here to display the list of accepted forms of identification.

Canadian Identification documents

  • Canadian passport

  • Permanent residence card

  • Certificate of Indian Status

Provincial identification documents

  • Provincial driver's license

  • Alberta photo identification card

  • British Columbia services card

  • Manitoba identification card

  • Nova Scotia photo identification card

  • Ontario photo card

  • Saskatchewan non-driver photo ID
    ​

US Identification documents

  • American passport

  • State driver’s license

International passports

Passports from the following countries are accepted:

  • Aland Islands

  • Albania

  • Algeria

  • American Samoa

  • Andorra

  • Anguilla

  • Argentina

  • Armenia

  • Australia

  • Austria

  • Azerbaijan

  • Bahrain

  • Bangladesh

  • Belarus

  • Belgium

  • Belize

  • Bolivia

  • Bosnia and Herzegovina

  • Botswana

  • Brazil

  • Bulgaria

  • Burkina Faso

  • Burundi

  • Cameroon

  • Cap Verde

  • Chile

  • China

  • Cocos Islands

  • Colombia

  • Côte d'Ivoire

  • Croatia

  • Cuba

  • Cyprus

  • Czech Republic

  • Denmark

  • Djibouti

  • East Timor

  • Ecuador

  • Egypt

  • Estonia

  • Finland

  • France

  • French Guiana

  • French Polynesia

  • Georgia

  • Germany

  • Ghana

  • Greece

  • Guadeloupe

  • Guam

  • Heard and Mcdonald Island

  • Hungary

  • Iceland

  • Indonesia

  • Iran

  • Ireland

  • Israel

  • Italy

  • Jamaica

  • Japan

  • Jordan

  • Kazakhstan

  • Kiribati

  • South Korea

  • Kuwait

  • Latvia

  • Lithuania

  • Luxembourg

  • Macedonia

  • Malaysia

  • Maldives

  • Mali

  • Malta

  • Mauritania

  • Mauritius

  • Mexico

  • Moldova

  • Monaco

  • Montenegro

  • Morocco

  • Nauru

  • Nepal

  • Netherlands

  • New Caledonia

  • New Zealand

  • Nicaragua

  • Niger

  • Nigeria

  • Niue

  • Norfolk Island

  • Northern Mariana Islands

  • Norway

  • Oman

  • Palau

  • Palestine

  • Panama

  • Peru

  • Philippines

  • Poland

  • Portugal

  • Puerto Rico

  • Kosovo

  • Réunion

  • Romania

  • Russia

  • Rwanda

  • Saint Lucia

  • Saint Pierre and Miquelon

  • Saint-Barthélemy

  • Senegal

  • Serbia

  • Sierra Leone

  • Singapore

  • Slovakia

  • Slovenia

  • Spain

  • Suriname

  • Sweden

  • Switzerland

  • Taiwan

  • Tanzania

  • Thailand

  • Tonga

  • Trinidad and Tobago

  • Tunisia

  • Turkey

  • Turkmenistan

  • Uganda

  • Ukraine

  • United Kingdom

  • Uruguay

  • Vietnam

Photograph your identification

Following the instructions on your phone,

  1. Place your identification, picture side up, on a dark surface.

  2. Center the identification in the rectangle displayed on your phone screen.

  3. Follow the instructions on your phone until your phone captures an image of your identification.

  4. If instructed, turn your identification over and repeat the process to capture an image of the back of your identification. This is not required for all types of identification. You will be prompted if you need to do this.

  5. Click Continue.

Best practices and tips for success

  • Confirm that you are using one of the accepted forms of identification from the list above.

  • Confirm that your identification is still valid and hasn't expired.

  • Wipe smudges or other marks off of your identification.

  • Use a piece of identification that is not scratched or damaged.

  • Take the photo in a well-lit area.

  • Make sure that there is not any glare or a light reflecting off of your identification.

  • Place your identification on a dark, non-reflective surface.

  • Take the photo at a direct angle. Place your phone directly above the identification and then take the photo.

  • Confirm that all four corners of your identification are visible.

  • Confirm that there is not anything blocking your identification. For example, fingers or other objects holding open a passport.

Up next: Take a selfie

Take a selfie

In this step, you will take a live photo of yourself. We'll compare this selfie with your submitted identification to make sure that you are the person completing this process.

Instructions

  1. Remove hats, accessories or other items that make you look different from what you look like in your identification photo. If you wear prescription glasses, wear them for the selfie if you are wearing them in the photo on your identification.

  2. Stand in a well lit area.

  3. Center your face in the oval on the screen.

  4. Follow the instructions on your phone until your photograph is captured.

  5. Click Continue. A message will be displayed confirming that your photos have been received.

Best practices and tips and for success

  • Stand facing a window or outdoors for best results.

  • Be sure that there are not any shadows on your face and that your face is fully and evenly lit.

  • Be sure that you are not wearing any accessories that make you look different from how you appear in the photo on your identification.

  • Look into the camera on your phone. Do not look at yourself on the phone screen.

Up next: Confirm that you have completed the process

Confirm that you have completed the IDV process

You must complete the IDV process on your smartphone in order to complete this step.

I have scanned the QR code and verified my ID checkbox unchecked.

  1. Return to your browser and to the Ownr tab.

  2. On the Identity Verification page, select the I have scanned the QR code and verified my ID checkbox.

  3. Click Next.

Up next: Get your IDV results

Get your IDV results

After you confirm that you have completed the IDV process, Ownr will retrieve the results of your identification verification. A loading screen will be displayed for up to two minutes while we do this.

Successful verification

If your identification was successfully verified, a confirmation message will be displayed on the page.

Failed verification

If we were unable to verify your identification, a message will be displayed indicating that verification was unsuccessful.

Follow the instructions on the page and in this guide to submit your identification and selfie again.

If the loading screen is displayed for more than five minutes, confirm that you completed all of the steps in the IDV workflow on your phone. If you did complete the process and a confirmation or failure message has still not been displayed, refresh the page and start over.

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